F.A.Q.

By Phone: 1-800-FABRICS or 1-800-322-7427.

By Email: service@mitchellfabrics.com

By Fax: (309) 693-3822

By Mail: 3532 Coleman Ct. Suite C. Lafayette, IN 47905

Our call center is open 8am-5pm EST, Monday - Thursday and 8am-4pm EST on Friday

Currently, we only sell to the design trade, and a current Resale Certificate and Tax Identification Number are required to become a customer. If you are not a member of the design trade, contact us to find a designer or retail distributor in your area.

On the Home Page, click on the “Create Account” link in the top right hand corner of the page. Once you are redirected to the next page, click on the “Apply For A Trade Account” link. There, you will be prompted to enter your personal information and attach a copy of your Sales Tax Certificate. Once your application is submitted, we will begin processing your information and provide you an account number once account setup is complete.

Additionally, you can fill out a New Customer Application via a PDF. The document can be found at the bottom of the Home Page under the “New Account Application” link. Once the application is completed, you can fax/scan or email the application along with any supporting documents to our Customer Service department (contact information above). Once your application is submitted, we will begin processing your information and provide you an account number once account setup is complete.

First, you will need to create a web login. To create your web login, click on the “Create Account” button in the top right hand corner of the Home Page. Once you are redirected to the next page, fill out the information requested under the “Already a customer?” section. Once your request is submitted, our Customer Service Team will begin processing your web login request. You will receive an email once your web login has been activated and you are able to login to the website.

If you forgot your password, click the “Password Reset” button where you will receive an email to reset your password.

Yes, you are able to add multiple users to your account. Keep in mind, anyone who has access to your web login has full access to your account. This includes the ability to make a purchase(s) with your billing information.

To place an order, you will need Login Access (see above). Once you are logged in, select a fabric from a thumbnail image. You will see the Order Box on the right side of the screen. Enter your quantity in yards and click on the type of order you need (Reserve Stock, Order Yardage, Reserve CFA, or Order Sample). When you are finished ordering, you can add a sidemark and review shipping information. You will receive an email confirmation for your order.

Your account will be charged per your payment terms once the order is processed. For security reasons, we do not accept credit card information through our website for online orders. To make a payment via credit card, you must call Customer Service at 1.800.FABRICS (322-7427).

You must be logged into the website to check stock. Stock availability will appear below the Product Specifications listed next to the particular pattern. Stock levels reflect our live inventory. If you need more than what’s in stock, call Customer Service at 1.800.FABRICS (322-7427).

First, click on the pattern you would like to order. In the Order Box on the right side, click Order Sample. You can place up to six memos in your cart per order. Memos ship free of charge via First Class Mail.

You may choose to order up to 20 memos that ship via 2nd Day Air for a flat fee. These orders must be called in to Customer Service at 1-800-FABRICS (322-7427).

Once you have selected the fabric you would like to reserve, click the CFA Reserve button in the Order Box located to the right of the Fabric Specifications. You must add the fabric to your cart and complete the checkout for the CFA Reserve to take effect. You will not be charged for the order and the fabric will not ship until you receive and approve the CFA.

A CFA Hold is active for 10 business days. A Reserve is active for 5 business days.

You must contact Customer Service at 1-800-FABRICS (322-7427) immediately. An in-stock order may be cancelled without penalty until it is cut for shipping. Once cut or shipped, our return policy applies. Returns and changes may be allowable in certain situations, but may be subject to a restocking fee. Refer to our Terms & Conditions page for further details regarding returns and cancellations. The Terms & Conditions can be found at the bottom of our Home Page.

Once you are logged into the website, click on the Designer Resources tab located at the top of the Home Page. From there, you will be provided with a list of these helpful resources.

Additionally, you can click on the My Account link at the top of the Home Page. Once you are redirected to the next page, you will be provided with a list of these helpful resources on the left hand side of the page.

Yes, you can order current fabrics from Creative Fabrics and Michaels Textiles by calling in your orders to 1.800.FABRICS (322-7427). Please be sure to check stock as many of these books have been discontinued.

To inquire about receiving Sample Books, please contact customer service at 1.800.FABRICS (322-7427) or your sales representative.