1.800.FABRICS (322.7427)
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F.A.Q.

How do I contact you?

By Phone: Our call center is open 8am-5pm EST, Monday - Thursday and 8am-3:30pm EST on Friday.
Mitchell Fabrics, Michaels Textiles and Creative Fabrics can all be reached at our new number: 800-FABRICS or 800-322-7427.

By Email: service@mitchellfabrics.com

By Fax: (309) 693-3822

By Mail: 3532 Coleman Ct. Suite C. Lafayette, IN 47905

How do I Become a Mitchell Fabrics Customer?

At the bottom of the Home Page, click on New Account Application link. Follow the instructions for completing the application and fax or scan/email back to our credit department. You must include a copy of your Resale Certificate, when applicable. The application must be completed by the owner of the company. Upon receipt of a completed application, we will provide you an account number.

How do I login for the website?

To obtain Login Access for a valid account holder, simply click on “Need Login Access” and complete the information (you will need your account number). Once you have submitted this, you will receive an email with a temporary login password. Use this password to login for the first time; you will have the opportunity to change your password at this time.
To Log in, simply click the “LOGIN” button in the upper right hand corner. If you’ve forgotten your password, click the “Password Reset” button to receive an email to reset your password in minutes.

Can I add additional users for the website?

At this time, only one email address and password is allowed for one customer account.

How do I order fabric online?

To place an order, you will need to have obtained your Login Access (see above). Once you are logged in to the website, you can enter the pattern name on the search bar, or select a fabric from a thumbnail image. If you are logged in, you will see the Order Box on the right side of the screen. Enter in your quantity in yards and click on the type of order you need (Reserve Stock, Order Yardage, Reserve CFA). You will then “Add To Cart”. When you are finished ordering, you can add a sidemark, review billing and shipping information. You will receive an email confirmation of your order.

How do I check stock online?

You must be logged into the website to check stock. Stock availability will appear below the Product Specifications listed next to the pattern.

How do I order Memo Samples online?

You must be logged into the website to place a memo order. Click on the pattern you want to order. On the Order Box on the right side, click Order Samples. You can place up to 6 memos in your cart in one order. Memos ship out free of charge via First Class Mail.

How do I order a CFA online?

You must be logged into the website to place your CFA order. Once you have selected the fabric you want to reserve, click the CFA Reserve button in the Order Box to the right of the Fabric Specifications. You must add the fabric to your cart and complete the checkout in order for the CFA Reserve to take effect. You will not be charged for the order and the fabric will not ship until you receive and approve the CFA.

How long does the CFA Hold/Reserve last?

We hold the fabric for 10 business days.

What happens if I want to make a change to an online order after I have submitted it?

You must contact Customer Service at 800-FABRICS (800-322-7427)

How do I access Downloadable Resources (for Price Lists, Discontinued Lists, etc.)?

You must sign in to the website. Click on My Account at the top of the Home Page and a dropdown for all the categories of Downloadable Resources.

Can I still order fabric from Creative Fabrics?

Yes, you can order all current fabrics from Creative Fabrics by calling in or faxing your orders to the numbers above. We continue to update the website with Creative Fabrics’ current books which are available to view/order online. Please check the website for updates.
We also continue to offer Tableaux® Decorative Grilles and the Designer Panel Program. Unfortunately, we no longer carry pillow forms or buttons.

Can I still order fabric from Michaels Textiles?

Yes, you can order all current Michaels Textiles fabrics by calling or faxing in your orders to the numbers above. We continue to update the website with older but current books to view/order online. Please check the website for updates.

How do I get your sample books?

We currently send books to customers who have achieved a minimum annualized sales volume. If you are a new customer and would like to receive books or you are interested in a particular book, please contact your Sales Rep or call Customer Service to check book availability. Please be advised that if you do not generate sales in any given book over a period of time or you no longer want the book, Mitchell Fabrics reserves the right to pick up the book/books at your convenience.

How do I order other products on your website?

Blinds, shades, drapery hardware, Tableaux® can be ordered by contacting Customer Service. The Designer Panel Program has an Order Form under the Products tab on the website that can be printed off and emailed in. For more information, please contact Customer Service.